What is predictive dialing?

Predictive dialing is a technique for making a series of automated outbound calls without the use of agents. Calls that are answered are then routed to agents. To support business goals, a computer makes dialing decisions based on specific algorithms.

Although predictive dialing began as a hardware solution, it has evolved into a public cloud-based software as a service (SaaS) solution. Many companies use this software as a call center solutions software.

How Flexydial can help?

Flexydial can help you make improvements to your outbound communication performance. The cloud-based dialer flexydial helps in optimizing dial pacing and filtering out ineffective calls. Flexydial allows you to customize as per your needs by using three different outbound dialer modes.

Predictive model: Constantly monitors agent activity, collects statistical data and forecasts future call volume.

Progressive mode: This mode ensures no “silent calls” for clients while maintaining a consistent work rate for agencies.

Manual mode: This mode requires agents to dial telephone numbers manually by frequently referring to the contact list.

What does Flexydial provide?

Future proof and multichannel

supportive: Our underlying switch and protocol can seamlessly migrate from voice to video, chat emails and WhatsApp — to reach the customer where they are when they want.

Centralized Architecture: Enables you to apply the required strategies across the country, which thus reduces the TAT to action

Easy Configuration: The application comes with an inbuilt query builder, campaign management module that helps you configure and manage the campaigns as per business requirement.

Easily Scalable: The architecture accommodates your growing needs easily. You can size up dynamically. The entire application is built as pluggable modules so that you can use the features that are essential and add modules when required.

Conclusion

Predictive dialers began as hardware solutions, but for advanced call centers, the advantages of cloud dialers are challenging to overlook. These include lower initial capital expenditures and IT expenses. A cloud-based predictive dialer is a wise investment for any corporation since it streamlines outbound calling processes and increases connect rates. Cloud predictive dialer software is well worth the investment because it provides a higher ROI. You should invest in a cloud predictive dialer to help your agents excel at prospecting.